Orders & Shipping
How long does shipping take? Shipping times vary depending on your location and the shipping method selected at checkout. You will receive tracking information once your order ships.
Can I change or cancel my order? Please contact us at support@novahausliving.com as soon as possible with your order number. We will do our best to accommodate changes if the order has not yet been processed.
Do you ship internationally? Currently we primarily ship within the United States. Please contact us for any international shipping inquiries.
Returns & Exchanges
What is your return policy? We want you to love your NOVAHAUS pieces. If you are not completely satisfied, please contact us within 14 days of delivery to initiate a return. Items must be unused and in original packaging.
Who pays for return shipping? Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Products
Do you restock sold-out items? We regularly rotate and restock popular pieces. You can sign up for restock notifications on the product page.
Customer Service
What are your customer service hours? Monday – Friday, 9:00 AM – 5:00 PM Eastern Time.
How quickly will I receive a reply? We typically respond within 24–48 business hours. For order-related questions, please include your order number.
Still have questions? Email us anytime at support@novahausliving.com — we’re happy to help.