Refund policy
Effective Date: September 2026
Return Window Return requests must be submitted within 30 days of the confirmed delivery date.
Return Condition Returned merchandise must be unused, in original condition, suitable for resale, and include the original packaging and all parts. Items that show damage, alteration, or misuse after delivery are not eligible for return.
Items Not Eligible for Return Customized or personalized merchandise, final-sale products, clearance merchandise, gift cards, used or altered products, and items damaged after delivery are not eligible for return.
Damaged or Incorrect Orders For damaged, defective, or incorrect orders, contact us within 7 days after delivery at support@novahausliving.com. Please include your order number, a description of the issue, and photos.
Return Shipping If a product is defective, damaged in transit, or sent incorrectly, approved returns ship back at no cost to the customer. If the return is due to a change of mind or preference, the customer is responsible for return shipping.
Refunds If a return is approved, the refund is issued to the original payment method within 5–10 business days after we receive and inspect the item. Your bank or payment provider may require additional time to post the credit.
Contact NOVAHAUS 10200 Forest Green Blvd, Suite 112 Louisville, KY 40223 United States Email: support@novahausliving.com Phone: (602) 731-1480 Hours: Monday–Friday, 9:00 AM–5:00 PM ET