Refund policy

Customer Return & Refund Policy

Effective Date: August 2026

At novahausliving.com , we aim to make the purchasing process simple and transparent. If an eligible purchase does not meet your expectations, you may request a return under the conditions outlined below.

Return Period

Return requests must be submitted within 30 days of the confirmed delivery date.

Returned merchandise should:

• Be unused and in its original condition
• Remain suitable for resale
• Include original packaging when applicable
• Include all parts, accessories, or components supplied with the order
• Not show signs of customer-caused damage, alteration, or misuse
• Be accompanied by valid order information

Items that do not satisfy these requirements may not be accepted.

Items Excluded From Returns

The following items may not qualify for a standard return:

• Customized or personalized merchandise
• Final-sale products
• Clearance merchandise
• Gift cards
• Products that have been used, altered, or modified
• Items damaged because of improper handling or use after delivery

Where a product has specific return restrictions, those conditions may be stated on the applicable product page.

Refund Processing

Returned merchandise will be inspected after receipt.

If the return is approved, the refund will be issued to the original payment method within 5–10 Business Days.

The customer's bank or payment provider may require additional time before the refunded amount is reflected in the account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from the item ordered, please contact us within 7 days after delivery.

Please provide:

• Order number
• Description of the issue
• Photos of the product
• Photos of the shipping package

We will review the information and determine the appropriate resolution.

Return Shipping

For defective products: The customer incurs no cost. This applies to incorrect products, damage during transit, or any other defects.
For returns due to customer preference (change of mind): The customer is responsible for the actual return shipping costs. This applies to situations where the wrong item was purchased, the item does not fit, or the item is no longer needed. You are responsible for the return shipping fees, and these fees are non-refundable.