Shipping policy

Thank you for shopping at novahausliving.com.

Order Processing

Orders are typically prepared for shipment within:

1–3 business days

Processing begins once payment has been successfully confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

Estimated Delivery Time

Standard Shipping: 5–8 business days

The delivery timeframes above are estimates only and do not constitute a guarantee of a specific delivery date.

Actual delivery times may vary due to:

Carrier delays
Severe weather
Seasonal shipping peaks
Transportation disruptions
Operational delays
Destination-specific conditions

Shipping Costs

If shipping fees apply, the specific amount will be displayed before checkout is completed. Standard shipping is free on orders over $50.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address used for your purchase.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please verify the following details:

Recipient's name
Street address
Apartment/Unit number
City
State/Province
Postal code

Incorrect or incomplete information may result in delivery delays or failed delivery.

Delivery Delays

If your order does not arrive within the estimated delivery timeframe, please contact us via the email address below and provide your order number.

We will assist you in checking the relevant tracking information.