Shipping policy

Order Processing Orders are prepared for shipment within 1–3 business days after payment confirmation. Orders placed on weekends or holidays begin processing on the next business day.

Delivery Time Standard shipping within the United States typically takes 5–8 business days after the order ships. Delivery estimates are not guaranteed and may be affected by the carrier, weather, peak periods, or other conditions outside our control.

Shipping Costs Shipping fees, if any, are shown before checkout. Standard shipping is free on qualifying orders over $50 within the United States.

Tracking Tracking information is sent to the email address used at checkout once your order ships.

Shipping Address Customers are responsible for providing a complete and accurate shipping address, including name, street address, unit or apartment number, city, state, and ZIP code. Address errors may cause delays or failed delivery.

Delivery Issues If your order has not arrived within the estimated timeframe, email support@novahausliving.com with your order number so we can help review tracking.

Contact NOVAHAUS 10200 Forest Green Blvd, Suite 112 Louisville, KY 40223 United States Email: support@novahausliving.com Phone: (602) 731-1480 Hours: Monday–Friday, 9:00 AM–5:00 PM ET