Shipping
How long does shipping take? Orders are processed within 1–3 business days after payment is confirmed. Standard delivery within the United States typically takes 5–8 business days after shipment. These timeframes are estimates and may vary by destination and carrier conditions.
Do you offer free shipping? Yes. Standard shipping is free on qualifying orders over $50 within the United States. Applicable shipping charges, if any, are shown before you complete checkout.
Do you ship internationally? We currently ship within the United States. For international inquiries, email support@novahausliving.com.
How do I track my order? A tracking number is sent to the email address used at checkout once your order ships.
Returns and Refunds
What is your return policy? Return requests must be submitted within 30 days of the confirmed delivery date. Returned items must be unused, in original resaleable condition, and include the original packaging and all parts.
What if my order arrives damaged or incorrect? Contact us within 7 days of delivery at support@novahausliving.com with your order number, a short description of the issue, and photos. Approved damaged or incorrect items can be returned at no shipping cost to you.
Who pays for return shipping? If you are returning an item because of a change of mind, return shipping is the customer’s responsibility. If the item arrived damaged, defective, or incorrect, we cover the return shipping for an approved return.
When will I receive my refund? After we receive and inspect the returned item, approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the credit.
Orders and Customer Service
Can I change or cancel my order? Email support@novahausliving.com as soon as possible with your order number. We will do our best to help if the order has not yet been processed or shipped.
What are your customer service hours? Monday–Friday, 9:00 AM–5:00 PM ET. Saturday and Sunday are closed.
How quickly will I receive a reply? We typically respond within 24–48 business hours.
How can I contact you? Email: support@novahausliving.com Phone: (602) 731-1480 Address: 10200 Forest Green Blvd, Suite 112, Louisville, KY 40223, United States